Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how refunds and cancellations work for the services and products provided by Stalwart IT. It applies alongside our Terms of Service and any written services agreement you have with us.

2. How we bill

We bill for services by invoice. Invoices can be paid securely online by card or bank transfer through our payment processor, Stripe. Project work, labor, and hardware are invoiced per your approved quote; any recurring managed-service plans are billed on the agreed schedule.

3. Professional services

Professional services — including support, consulting, and project labor — are non-refundable once performed, because the value is delivered as the work is done.

If you believe a service was not delivered as agreed, contact us within 14 days at kevin@stalwartit.com and we will work in good faith to make it right.

4. Hardware & third-party products

Hardware, software licenses, and other third-party products are ordered specifically for you. Once ordered, they may be non-returnable, or returnable only on the manufacturer's or supplier's terms and subject to a restocking fee.

Where an item is non-returnable, we will tell you before placing the order. Any product return is also subject to the applicable manufacturer or supplier warranty and return policy.

5. Cancelling ongoing services

You may cancel recurring or managed services by giving written notice (typically 30 days, or as set out in your agreement). You remain responsible for fees through the end of the notice period and for any minimum committed term you agreed to.

We will help with an orderly wind-down and transition of your services on request.

6. Prepaid blocks & retainers

Prepaid hours, blocks of service, or retainers are used within the applicable period and are non-refundable. Unused time may expire at the end of the period unless your agreement states otherwise.

7. Billing questions & disputed charges

If you think there is an error on an invoice or a charge you don't recognize, please contact us first at kevin@stalwartit.com. We will review it promptly and resolve it fairly — that is usually faster than raising a dispute with your bank or card issuer.

8. How to request a refund or cancel

Email kevin@stalwartit.com with your business name and details of your request. We aim to respond within 2 business days.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent version.